Shipping Policy — Opulent Shears

Welcome to Opulent Shears. We are committed to delivering your precision surgical instruments safely, efficiently, and reliably. Please review our shipping policy below to understand our fulfillment timeframes, shipping methods, and procedures.

1. Processing & Handling Time

• Order Processing: All orders are typically processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  
  

• Quality Assurance: Because we specialize in precision instruments, every item undergoes a final inspection before leaving our facility to ensure it meets our rigorous standards.
  
  

2. Shipping Rates & Delivery Estimates

• Domestic & International Shipping: We offer standard and expedited shipping options at checkout. Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen delivery speed.
  
  

• Estimated Delivery Times:
  
  

• Standard Shipping: Typically delivers within 5 to 10 business days depending on the destination region.
  
  

3. Order Tracking

• Tracking Information: Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking details so you can monitor your package's transit status.
  
  

4. Customs, Duties, and Taxes

• International Orders: Opulent Shears ships to international destinations. Import duties, taxes, and customs fees (if applicable) are determined by the destination country's customs office and are the responsibility of the recipient.
  
  

5. Issues with Delivery

• Delayed Shipments: While we strive to meet all delivery windows, unexpected carrier delays, customs holds, or high-volume shipping periods can occasionally impact transit times.
  
  

• Lost or Damaged Parcels: If your order arrives damaged or is lost in transit, please contact us immediately with your order number and photographic evidence (if damaged) so we can work with the carrier to resolve the issue promptly.
  
  

6. Corporate & Contact Information

• Business Address: 2 Hawkhurst Road, Manchester, England, M13 0ST
  
  

• Customer Support: For any shipping inquiries or assistance, please reach out to us at info@opulentshears.co.uk.